Garrafeira Wine Vins always analyzes which countries have or do not have certain restrictions on the entry of our products. However, it is important to note that the responsibility for identifying the various restrictions does not depend exclusively on us. If this happens, we cannot be held responsible for shipments made to countries where the respective law does not
allows the entry of our products or imposes import fees, being up to
The customer is responsible for the seizure or retention of the respective order. In
In the case of returning the products, we can only refund the amount of the merchandise.

Depending on the shipping service selected, orders placed at Winevins can be delivered every day of the week. Shipping costs vary depending on the selected service, as well as the origin of the chosen destination. express deliveries
and standard are available for all destinations.

All relevant delivery options available for your order and your destination will be displayed at checkout.

The forecast for delivery of the order is 2 to 3 working days in mainland Portugal, 3 to 5 working days in the islands, about 5 to 7 working days in Europe and between 7 to 10 working days in the rest of the world, from date of receipt of the order by Garrafeira WineVins.

After placing an order, you will receive an email containing all the details. We may also contact you if we need more information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.

Depending on your location and chosen shipping method, delivery will take 2-6 business days after shipment. We will keep the customer updated with tracking information and an estimated delivery date. You can also track your order by logging into your account, or if you opted for guest checkout, you can track the status of your order here.

Did you change your mind?
If you wish to cancel or modify your order, please email orders@azdrinks.com as soon as possible. We will make every effort to satisfy your request. However, once an order has been submitted, we cannot guarantee that the purchase can be canceled or modified.
If you have received your order and wish to return it, please send an email to orders@winevins.com. Once we receive your returned item, we will process a refund or exchange as requested.

We will send you an email confirming your canceled order.

If your order has already been prepared, we cannot cancel your order - but we do offer a Free Returns service.

You can find more information about canceling and returning orders in our Returns and Refunds Policy.

Orders can be paid by Multibanco (ATM), credit card, Mbway, and Paypal.
In cases of bank transfer, always mention your order number on the receipt. The WineVins Online Store does not assume responsibility for any delays caused by the lack of this information. Proof of payment must be sent with the order number to the email: orders@azdrinks.com. Orders will be processed immediately after payment.

We keep your personal data private and confidential and only disclose it with your consent or if legally permitted. For more details, see the WineVins Privacy Policy

Winevins.com/FRENETIKTENDENCY, LDA, recognizes to all its customers the right to cancel their orders, allowing them to return, within 14 (fourteen) days, the products purchased under the terms of Decree-Law 143/2001 and Decree-Law 82/2008 of 20/05.

To request an exchange or return, the customer is asked to contact WineVins via email at orders@azdrinks.com, indicating the order number or the number of the document that accompanied the order.

Every effort will be made to secure a prompt refund. Returns to winevins.com are processed within 14 days of receipt (i) of notification of order cancellation by the Customer or (ii) of the returned product. A confirmation email will be sent once your return has been processed and your account has been credited. Refunds can only be issued in the same form in which they were used for payment.

There are no return costs, they are free.

In order to exchange an item, return the original item using the return instructions provided in the shipping confirmation email. If we are unable to fulfill your order, we will let you know.