winevins.com recognizes that all its customers have the right to terminate the contracts they have signed with it, allowing them to return, within 14 (fourteen) days, products purchased under the terms of Decree-Law No. 143 /2001 and Decree-Law 82/2008 of 20/05.

To request an exchange or return, the customer is asked to contact Enovinho.com, via email orders@azdrinks.com, indicating the order number.
order or the number of the document that accompanied the order, taking into account the conditions detailed below in the following topics:

1- To return the order, the product must
be in perfect condition, and where applicable with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.

2- Return of defective products and shipments will be permitted
mistaken, winevins.com being responsible for shipping and collection costs whenever the customer communicates this circumstance within 14 (fourteen) days from the date of receipt of the product.

3- Once the merchandise has been received at our facilities and after validating its condition accordingly, the value will be returned in accordance with the payment method made by the customer, or another solution previously agreed with the customer. .

4- Winevins.com assumes responsibility arising from defects in the origin or raw material of the product purchased and if this is confirmed by the specialized team at winevins.com, the product will be exchanged or returned at no cost to the client.

5- Winevins.com will not accept the return of the product after it has been used, or if it has been altered or modified.

6- Winevins.com is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or causes of force majeure.